Position/PCN:  IT Support Specialist

Position FTE:  1.0 FTE Information Technology-Systems Administrator

Pay Grade: 15

Starting Wage: $26.19

Days Per Year:  260

Shift hours: TBD

Class Summary: Under limited supervision, consults with IT Administration, Systems Engineer, and other stakeholders to analyze, design, and maintain the district’s server and cloud infrastructure. Responsible for implementing, securing, and supporting a hybrid Active Directory environment, integrating on-premises servers with Microsoft cloud-based services including Azure, Entra ID (formerly Azure AD), Intune, and other modern platforms. Oversees mission-critical systems such as email, file and print services, virtualization, backups, and disaster recovery for the district.
 

Distinguishing Characteristics:

            

Duty No.	Essential Duties	Frequency	Band/Grade
1	Implements and manages cloud and hybrid backup/disaster recovery solutions, including PaaS-based options, ensuring data integrity and regulatory compliance.
2	Assists with evaluation, recommendation and implementation of hardware and software for LAN/WAN use.
3	Assists with management of projects from the initial preparation and planning of the project to the procurement and installation of equipment services.
4	Assists with planning, procurement, and deployment of new technologies and upgrades, from initial assessment through rollout.
5	Implements and manages cloud and hybrid backup/disaster recovery solutions, including PaaS-based options, ensuring data integrity and regulatory compliance.
6	Performs daily monitoring and maintenance of systems
7	Performs deployment and maintenance of virtual computing environments
8	Manages, implements, configures, and supports cloud-based services (e.g., Microsoft Azure, Microsoft Entra, Azure Stack, and Intune) to extend on-prem infrastructure into the cloud.
9	Administers and maintains on-premises and cloud-based Windows Servers, virtualization environments (e.g. Hyper-V/VMware), and associated core services, ensuring reliability and performance.
10	Evaluates, pilots, and recommends emerging infrastructure technologies, including Platform-as-a-Service (PaaS) offerings, to enhance district operations.
11	Other duties as assigned

Knowledge: Previous education training, work or life experience which provides reasonable evidence of successful performance of various tasks listed. Such experience may be evidenced by two to three years of progressively responsible experience in local area network analysis, design, installation, and support, three to five years of advanced technical support of microcomputer hardware, software and operations systems. In-depth knowledge of Windows Server administration, Active Directory (on-prem and Azure), Entra ID, and modern identity management practices. Familiarity with Microsoft Intune, Azure Stack, and Microsoft 365 integration. Understanding of cloud-first technologies (Azure, Intune, PaaS offerings).
 A bachelor's degree in related field, or course work toward that degree, is desirable.
Skills (position requirements at entry):

• Strong communication and interpersonal skills
• Analytical and problem-solving abilities
• Able to effectively prioritize and execute tasks under pressure
• Strong self-motivation and ability to operate with limited supervision
• Customer-service oriented
• Experience and ability to work in a team-oriented, collaborative environment

 
 
Training and Experience (position requirements at entry): Experience in concepts of the following: modern network architecture, network and server security, Storage-Area Network and computer virtualization. Experience with implementing, configuring and maintaining Windows Servers, Active Directory, Hypervisors, and enterprise cloud environments such as Microsoft Azure and Google GSuite Workspace. The following certifications or similar equivalents are preferred; Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: Identity and Access Administrator (SC-300) VMware Certified Professional (VCP) or Hyper-V equivalent experience CompTIA Security+ (or equivalent), ITIL v4 Foundation (for process and change management familiarity
Licensing Requirements (position requirements at entry): Must have a valid Alaskan Driver's License.
 
Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.