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Note: SERRC has job postings for both TechOps Specialist 1T and TechOps Specialist 2T positions; however, only one position will be hired for at this time.

Overview:

TechOps primarily serves the technology needs of school districts throughout the state. From helpdesk support to student information systems to network planning, we pride ourselves on our ability to take on challenges big and small with a focus on great customer service.

Job Summary: 

The Level 1 Specialist works within the TechOps team to provide a broad range of technology services to school districts around Alaska. This dynamic position involves a variety of at-distance and potentially on-site tasks focused on providing excellent support of classroom and infrastructure technology systems through our helpdesk system.

Reports to: 

This position reports to the Technology Operations Manager. For more information about SERRC TechOps, visit: https://serrc.org/techops or contact Colin Osterhout at colino@serrc.org or (907) 433-7444.

Minimum Qualifications:

• High school diploma or GED required; Associate or Bachelor degree preferred;

• 1+ years working IT including all aspects of client, server, and peripheral integration, preferably in an educational environment;

• Ability to travel to sites as requested.

Knowledge, Skills and Abilities:

• Excellent troubleshooting skills; high attention to detail; ability to quickly diagnose and solve issues; make wise decisions despite ambiguity;

• Strong customer service and communication skills;

• Willingness to work with people of all skill levels through a variety of media and channels;

• Ability to work independently, strong work ethic, and dedication towards a job well done;

• Experience administering both macOS and Windows devices;

• Experience with equipment purchasing and inventory management

• Strong proficiency with Google Workspace and Microsoft Office (standalone or 365 editions).

Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the work will be considered.

Typical Duties (90%):

• Respond to users’ technical issues in a timely and professional manner;

• Develop documentation for both internal and external use;

• Manage technology equipment procurement on behalf of our customers;

• Travel to local and rural locations to perform maintenance, installation, and training under the supervision of more experienced staff;

• Manage macOS and Windows clients remotely;

• Assist in the maintenance of server and network infrastructure under the supervision of more experienced staff;

• Other relevant duties as assigned by the Technology Operations Manager.

Typical Duties (Development, 10%):

• Work with other individuals and teams to develop standards for safe, secure, reliable, and intuitive environments for our users;

• Continually develop skills and capacity to maintain expertise in the technology required by our customers;

• Document major learning milestones and review periodically with the Technology Operations Manager.

Essential Job Functions: 

Collaborate with the rest of the TechOps team to solve customer issues, primarily using our helpdesk software. Demonstrate a willingness to learn new skills in order to be more efficient and effective. A person in this position often serves as the first point of contact, so it is essential that they are able to communicate patiently and effectively with clients of all ranges of abilities when it comes to technology.

An important part of this job will be managing our clients' technology purchases from quoting, requesting purchase orders, ordering, tracking, and confirming delivery.

This position will require installation and setup of equipment such as computers, rack-mounted equipment, access points, and network cables.

Physical/Mental Demands:

This position requires frequent sitting, as much of our work is remote in nature. Excellent typing skills are required. The employee is required to be able to reach, feel, and lift items weighing as much as 40 pounds and safely set up and use ladders, including extension ladders, step ladders, and other height-assisting devices as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Position Location:

Juneau, Alaska - hybrid work will be considered for the right candidate. Travel will be required depending on the on-site work needed at various locations. 

Working Hours:

37.5 hours per week. Our business hours are 8 a.m.–4:30 p.m. Alaska Time, but occasionally the employee may be asked to work outside of business hours in order to fulfill client needs.

Salary:

Starting at $24/hour for a 240 day contract.

Fingerprints:

This position may or may not require a Criminal Justice Fingerprint and Background check

Benefits:

SERRC offers an excellent benefits package, including full family medical, dental, and vision insurance and state retirement plan.

We are most interested in finding the best candidate for the job, and that candidate may be the one who comes from a less traditional background. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Colin Osterhout at colino@serrc.org or (907) 433-7444.

SERRC is committed to the full inclusion of all qualified individuals. As part of this commitment, SERRC will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Executive Director or Director of HR.